A further characteristic of the WBe-Call Center is an integrated voice memory. It is applicable as voiceportal with static IVR-adjustment or dynamic in-/output unit, which is a java-script based interface as data interface to the database.
- Individual announcements for a group, night mode, music on hold, etc.
- Suitable text announcements systematically used for the time necessary
- Structured procedures supported by IVR-functions for automated part procedures
- Unrestricted user solutions
- Ordering systems, bank and insurance applications, etc. combined with workstation