A further characteristic of the WBe-Call Center is an integrated voice memory. It is applicable as voiceportal with static IVR-adjustment or dynamic in-/output unit, which is a java-script based interface as data interface to the database.

Important characteristics:
    -  Individual announcements for a group, night mode, music on hold, etc.
    -  Suitable text announcements systematically used for the time necessary
    -  Structured procedures supported by IVR-functions for automated part procedures
    -  Unrestricted user solutions
    -  Ordering systems, bank and insurance applications, etc. combined with workstation